1. Be Respectful

Treat every user with courtesy and professionalism.

• Use respectful language.
• Be honest in your communication.
• Avoid abusive, offensive or discriminatory remarks.
• Respect differences in opinion during negotiations.

2. Use Chat for Shipment Communication

The in-app chat is intended for discussions related to shipments.

Examples include:

• Asking about pickup times
• Confirming locations
• Negotiating transport offers
• Sharing shipment updates
• Coordinating delivery

Avoid unrelated conversations or spam.

3. No Harassment

SafiriWay does not tolerate:

• Threats
• Harassment
• Bullying
• Hate speech
• Intimidation
• Repeated unwanted messages

Users who violate these rules may have their accounts suspended.

4. No Fraud or Scams

Do not:

• Misrepresent yourself
• Post fake shipments
• Submit fraudulent offers
• Attempt to deceive other users
• Request payments outside agreed processes if prohibited by the platform

Honesty helps keep the marketplace safe.

5. Protect Your Privacy

Never share sensitive information such as:

• National ID numbers
• Bank PINs
• Passwords
• Verification codes
• Financial credentials

Communicate only the information necessary to complete your shipment.

6. Respect Agreements

Before accepting an offer, ensure both parties understand:

• Pickup location
• Delivery destination
• Cargo details
• Pricing
• Pickup schedule

Once an offer is accepted, both parties should make every reasonable effort to fulfill their commitments.

7. Report Misconduct

If another user behaves inappropriately or violates these guidelines, report them through the app or contact our support team.

We investigate reports and may suspend or remove accounts that repeatedly violate our policies.

8. Keep the Platform Fair

Drivers should:

• Submit realistic offers.
• Arrive on time.
• Communicate delays promptly.

Cargo owners should:

• Provide accurate shipment information.
• Respond to offers promptly.
• Avoid cancelling accepted shipments without good reason.

9. Account Responsibility

You are responsible for all activity on your account.

Please:

• Keep your login credentials secure.
• Do not share your account.
• Notify us if you suspect unauthorized access.

10. Consequences of Violations

Depending on the severity of a violation, SafiriWay may:

• Issue a warning.
• Remove inappropriate content.
• Restrict chat privileges.
• Suspend your account.
• Permanently ban repeat offenders.

Building a Trusted Community

SafiriWay is committed to creating a professional, safe, and reliable logistics marketplace. By treating others with respect and communicating honestly, you help build a platform that benefits cargo owners, drivers, and businesses across Kenya.